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Returns and Exchanges

Ball and Buck absolutely guarantees all products we manufacture. With that being said, we will replace or issue store credit for any items you wish to return. If you're unsatisfied with the fit, quality, color, or size of an item, you may return it and choose another size or color. Please note the following limitations:

  • Item must be returned within 10 days from date of purchase.
  • Items that have been worn, laundered, or altered in any way cannot be accepted for exchange or return.
  • Exchanged item must be returned before new item is shipped.
  • ALL "SALE" ITEMS ARE FINAL WITH NO RETURNS OR EXCHANGES.

 

How To Exchange

When buying something online, you'll know as soon as you open the box if you love it, or it wasn't what you were expecting. If you don't receive what you expected, simply reply to your Order or Shipping Confirmation Email — or send us a new email at support@ballandbuck.com— to generate a Support Ticket and let us know you'd like to setup an exchange.

Even though you have two weeks to send it back to us for exchange or credit — please try to email us within three days of receiving your package. Additionally, we do ask that you pay for your return shipping, unless we shipped you the wrong item, then we will of course pick up the bill.

 

The Exchange Process

After you have emailed us and received a Support Ticket to inform us of your exchange request, please do the following:

  1. Email us at support@ballandbuck.com — if you haven't done so already — to generate a Support Ticket and let us know you'd like to setup an exchange.
  2. Place the item(s) you wish to exchange in a box.
  3. Include a copy of the packing slip or invoice and please provide a brief reason for your exchange and what you'd like it exchanged for.
  4. Securely seal up the box and send it to the following address:

    Ball and Buck
    ATTN: Exchange
    50 Terminal Street STE 721
    Charlestown, MA, 02129

    We strongly urge you to use a carrier that generates tracking numbers, as we will not be responsible for lost packages.
  5. Shoot us an email letting us know you have sent the package back to us and provide us with the tracking number.

When your package is received, we do our best to have your replacement item shipped out within one business day. Additionally, we will ship it to back to you at no charge. To inquire about the status of your exchange, simply reply to the Support Ticket.

 

Mistake With Your Order

Did we make a mistake with your order? Hey, we'll be the first to admit that we're not perfect and we're sincerely sorry for the inconvenience and will do everything possible to make it right.

Since we made a mistake with your order, we will take care of the return shipping and send you a replacement at no charge. Below are a couple examples that would be considered our mistake:

  • Item shipped does not match the style, size or color you ordered.
  • Item shipped is considered defective workmanship.

If it was in fact our mistake, please reply to your Order or Shipping Confirmation Email — or send us a new email at support@ballandbuck.com — to generate a Support Ticket and let us know we made a mistake with your order.

After you have emailed us and received a Support Ticket to inform us of our mistake, please do the following:

  1. Email us at support@ballandbuck.com — if you haven't done so already — to generate a Support Ticket and let us know we made a mistake with your order.
  2. Place the incorrect item(s) in a box.
  3. Include a copy of the packing slip or invoice and please indicate which item(s) are incorrect.
  4. Securely seal up the box and print out the UPS Return Shipping Label and drop off the package to a UPS Facility.
  5. Shoot us an email to let us know you have dropped off the package.

When your package is received, we do our best to have your replacement item shipped out within one business day. Additionally, we will ship it to back to you at no charge. To inquire about the status of your exchange, simply reply to the Support Ticket.

 

How To Return

If you're unsatisfied with the fit, quality, color, or size of an item, you may return it for a full refund within two weeks of purchase date. To initiate a return, simply reply to your Order or Shipping Confirmation Email — or send us a new email at support@ballandbuck.com — to generate a Support Ticket and let us know you'd like to setup a return.

Even though you have two weeks to send it back to us for exchange or credit — please try to email us within three days of receiving your package. Additionally, we do ask that you pay for your return shipping, unless we shipped you the wrong item, then we will of course pick up the bill.

The Return Process

After you have emailed us and received a Support Ticket to inform us of your request, please do the following:

  1. Email us at support@ballandbuck.com — if you haven't done so already — to generate a Support Ticket and let us know you'd like to setup a return.
  2. Place the item(s) you wish to return in a box.
  3. Include a copy of the packing slip or invoice and if you'd like, please let us know what you didn't like about the item(s) you are returning.
  4. Securely seal up the box and send it to the following address:

    Ball and Buck
    ATTN: Return
    50 Terminal Street STE 721
    Charlestown, MA, 02129

    We strongly urge you to use a carrier that generates tracking numbers, as we will not be responsible for lost packages.
  5. Shoot us an email letting us know you have sent the package back to us and provide us with the tracking number.

When your package is received, we will email you and let you know we have received and inspected your item(s) to ensure they haven't been worn, laundered, or altered. We will then initiate a refund for the item(s) received. Please note: this process is usually completed within two weeks. To inquire about the status of your refund, simply reply to the Support Ticket.