Frequently Asked Questions (FAQ)
General Questions
Q1: What is Ball and Buck?
A: Ball and Buck is an outfitter tailored for the sporting gentleman, established in 2008. Our mission is to create high-quality products and experiences that become more valuable with age, emphasizing craftsmanship and authenticity.
Q2: What types of products does Ball and Buck offer?
A: We offer a range of products designed for the active sportsman, including jackets, shirts, pants, and accessories, all crafted with a focus on quality, durability, and timeless design.
Product Information
Q3: What is the Upland Jacket?
A: The Upland Jacket embodies the Ball and Buck philosophy with its functional design and high-quality materials. Made from waxed cotton, it provides resistance to water and wind, making it perfect for outdoor activities.
Q4: What makes the Hunters Shirt special?
A: The Hunters Shirt is our signature item, designed for versatility and durability. It features reinforced elbow patches for rugged use and a stay-strong collar, ensuring you look your best in any setting.
Q5: What are the 6 Point and 8 Point Pants?
A: These pants are designed for comfort and style, crafted to feel tailor-fitted. They are made for the sporting gentleman who values both functionality and aesthetics in their clothing.
Materials and Craftsmanship
Q6: What materials does Ball and Buck use?
A: We pride ourselves on using the best materials, including Original Camo, Signature Plaid, Signature Canvas, and Signature Leather sourced from reputable suppliers to ensure durability and quality.
Q7: Where does Ball and Buck source its leather?
A: Our Signature Leather is sourced from the Horween Leather Company, one of the most respected tanneries in the country. We use latigo leather, known for its incredible durability and craftsmanship.
Ordering and Shipping
Q8: How can I place an order?
A: You can place an order directly through our website by browsing our collections and adding items to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
Q9: What are the shipping options?
A: We offer various shipping options to meet your needs. For specific details on shipping rates and delivery times, please refer to our Shipping Policy.
Q10: How can I track my order?
A: After placing your order, you will receive a confirmation email with tracking information. You can also track your order through our Order Tracking page on the website.
Returns and Customer Support
Q11: What is your return policy?
A: We accept returns on unused items within a specified period. For detailed information on our return process, please visit our Returns page.
Q12: How can I contact customer support?
A: You can reach our customer support team via email at
Mail: customersupport@ballandbuck.com
Phone: +1 (615) 622 4606, (GMT-06:00), Central Standard Time
FFL Transfers
Q13: What is the cost to transfer to a Ball and Buck FFL
A: We charge $148 for any FFL transfer to a Ball and Buck FFL. Please contact FFLtransfers@ballandbuck.com.com for exchange of FFL certificates. Do not initiate a FFL Transfer without contacting us prior to shipment. All transfers must be approved beforehand. If a transfer is received without approval it will be denied upon delivery.
Company Information
Q14: Where is Ball and Buck located?
A: View our locations here.
Q15: How can I learn more about your story and heritage?
A: You can learn more about our heritage, mission, and the inspiration behind our products by visiting the "About Us" section on our website.
Additional Questions
Q16: How can I stay updated on new arrivals and promotions?
A: To stay informed about new products and exclusive offers, subscribe to our newsletter at the bottom of our website or follow us on our social media channels.