Shipping policy

Shipping Information

Welcome to Ball and Buck, We are thrilled to deliver our high-quality service to customers and proudly serve customers almost all over the world (Worldwide). Below you will find detailed information about our shipping policies, costs, and procedures to ensure a smooth and satisfying shopping experience. 

Order cut off and Processing time

  • Most orders placed before 1pm EST will ship same day, after the 1pm cutoff orders will ship the following business day. If you are in a rush please give us a call and we will do our best to accommodate you
  • Custom or made-to-order items may require additional processing time.

Shipping Zone, Rates & Delivery Times

1. Shipping Zone: Andorra, Malaysia, Singapore, Austria, Canada, Israel, China, Hong Kong SAR, United Arab Emirates, Australia, Belgium, Brazil, Greenland, Montenegro Denmark, Finland, France, Indonesia, Japan, New Zealand, Poland, Chile, Uruguay, United Kingdom, Puerto Rico, Germany, Greece, Iceland, Ireland, Italy, Norway, Netherlands, Luxembourg, Portugal, Spain, Sweden, Switzerland.

If anyone wants to purchase from outside of the list above please contact us at support@ballandbuck.com  before purchase. We will assist you to make the shopping easy.

Final price (Vat + Shipping costs) is calculated at checkout based on the destination and selected shipping method. we do not have any hidden fees.

  • Shipping Rate: we charge $49.00 for all international orders
  • Delivery Times: 2 - 21 Business Days (Mon-Sun)
  • Shipping carriers: Shipstation, USPS, FedEx, UPS® 

2. Shipping Zone: United States

Shipping Rate and carriers: Free shipping for all Orders $250.00 and above. Vat excluded for Domestic Customers. Vat + Shipping costs are calculated at checkout based on the destination and selected shipping method.

Delivery Times: We offer several shipping options at checkout, including:

  • Free Ground Shipping (5-7 business days) (Mon-Sun)– Available on eligible orders.
  • UPS® Ground Saver (4-5 business days) (Mon-Sun)– Cost-effective shipping with reliable delivery.
  • UPS® Ground (3 business days) (Mon-Sun)– Faster ground shipping option.
  • UPS 2nd Day Air® (2 business days) (Mon-Sun)– Expedited shipping for quicker delivery.
  • UPS Next Day Air® (1 business day) (Mon-Sun)– Fastest shipping for urgent orders.
  • We ship throughout the United States, including P.O. Boxes, APO/FPO addresses, and U.S. territories.

Domestic Shipping

Orders over $250 qualify for free standard shipping within the contiguous U.S.

International Shipping

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Tracking & Delivery

• Once your order ships, you will receive a confirmation email with tracking details. within 48 hours.

• Ball and Buck is not responsible for delays caused by the carrier, incorrect shipping addresses, or unforeseen circumstances (e.g., weather disruptions).

Order Cancellation

To cancel your order, please contact our customer service team as soon as possible at support@ballandbuck.com or call us at +1 (214) 404-7281 We can only cancel orders that have not yet been processed. Once your order has been processed and shipped, cancellation is not possible.

Damaged Goods

We take great care in packaging your orders, but if your items arrive damaged, please contact us immediately at support@ballandbuck.com or call us at +1 (214) 404-7281 

 Include your order number and photos of the damaged goods. We will resolve the issue promptly, either by sending a replacement or offering a refund.

Change of Address

If you need to change the shipping address for your order, contact our customer service team as soon as possible at support@ballandbuck.com or call us at +1 (214) 404-7281 

Address changes can only be made before the order has been processed and shipped. Once the order is in transit, we cannot alter the shipping address.

Important Information

Please ensure that your delivery information is accurate to avoid any delays. Ball and Buck is not responsible for delays caused by incorrect or incomplete delivery details.

Return Policy

If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please refer to our Return policy page (https://ballandbuck.com/policies/refund-policy) for detailed information on how to return an item.

Lost or Stolen Packages

• If your order is lost or marked as delivered but not received, please contact the carrier first.

• If you need further assistance, reach out to our customer support team at support@ballandbuck.com within 7 days of the expected delivery date.

Returns & Exchanges

For details on returns and exchanges, please visit our Returns Policy page.

For any shipping-related questions, feel free to contact our support team at 

Mail: dallas@ballandbuck.com

Mail: support@ballandbuck.com

Phone: +1 (404) 836-3269
Phone: +1 (214) 404-7281

3015 Knox Street, Dallas, Texas 75205, United States

Business Hours: Mon - Sat 11AM - 6PM
Sun - 12PM - 5PM, (GMT-06:00) Central Standard Time (Chicago)