Returns and Repair Policy



Our Guarantee


Ball and Buck Brand products are guaranteed against manufacturing defects for the life of the product. Our guarantee does not cover damage, normal wear and tear, or abuse to the product.  Keep in mind, the guarantee is for the life of your product, not your lifetime. The lifetime is determined by the amount of use you've acquired from your product. As our mission is to keep our products in use, not in a landfill, we will always try to repair your product before replacing it.  Damaged items that fall outside our guarantee will be repaired at cost. If a product is worn beyond repair, we offer a 15% discount on the purchase of a new item of the same model.

Ball and Buck Brand products are guaranteed against manufacturing defects for the life of the product

Repair vs Replace


If a manufacturing defect is found, we will first repair the item to Ball and Buck quality. This is how the repair vs replace decision is made:

    • Our first option will be to repair the item, free of charge. Repaired items will be subject to available parts and materials. We will do our best to match colors and styles, but we cannot guarantee that you will receive the exact product back.

  • If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it - at our discretion. NOTE: Many of our customers become very attached to their Ball and Buck products, and do not want us to exercise the option to replace.
If your Ball and Buck product has special memories attached to it that make it irreplaceable to you, please let us know beforehand.
    At Ball and Buck repairs are seen as marks of pride, something that makes your product truly unique

    Other Brands


    Should a non-Ball and Buck product we carry not meet your expectations, please return it unused for a full refund within 2 weeks or for store credit within a month. Damage due to manufacturing defects will be sent to the manufacturer for consideration. We do not guarantee non-Ball and Buck products.  When an item has been damaged, we are usually able to offer repairs for a reasonable charge.  If product is worn beyond repair we offer a 10% discount on the purchase of a new item of the same model.

    Please return it unused for a full refund within 2 weeks

    Return Policy


    Return any Ball and Buck product unused for a full refund within 2 weeks.  After 2 weeks but within a month receives store credit. Returns will not be accepted on items after one month. All "sale" items and items marked as final sale are final with no returns or exchanges.

    Click here for the Returns & Exchange procedure.

    Returns will not be accepted after one month

    Repair Services Menu


    Trousers Shirting Denim Waxed Cotton Reproofing Footwear
    Regular Hem — 25$ Button — $5 Tear — Price Varies Regular Jackets — $58 Resole Boots / Shoes — $58
    Original Hem — $35 Tear — Price Varies Button — Price Varies Long Jackets — $68
    Button — $5 Elbow Reinforcement — $20 Trousers / Chaps — $48
    Trousers Shirting Denim Waxed Cotton Reproof Footwear
    Regular Hem
    25$
    Button
    $5
    Tear
    Varies
    Regular Jackets
    $58
    Resole Boots / Shoes
    $58
    Original Hem
    $35
    Tear
    Varies
    Button
    Varies
    Long Jackets
    $68
    Button
    $5
    Elbow Reinforcement
    $20
    Trousers / Chaps
    $48