Gift Card Frequently Asked Questions (FAQ)
Q: How do I check my gift card balance?
A: You can check your balance anytime using our Gift Card Inquiry Form.
Q: Can I use my gift card online, in-store, or both?
A: Your gift card is accepted both online and in store — whichever is most convenient for you.
Q: Can I split a purchase between my gift card and another payment method?
A: Yes. You’re welcome to apply your gift card balance toward a purchase and cover any remaining amount with another form of payment.
Q: What happens if my purchase exceeds my gift card balance?
A: The remaining balance can simply be paid with another form of tender at checkout.
Q: Can I use multiple gift cards in one transaction?
A: Yes, multiple gift cards may be applied to a single transaction.
Q: Are there any products or categories excluded from gift card use?A: No. Your gift card functions like cash and can be used toward any purchase in our store.
Q: Can I use my gift card on sale items or during promotions?
A: Yes. Since your gift card is treated like cash, it can be applied to sale items and promotional purchases without restriction.
Q: Does my gift card expire?
A: No. Your gift card does not expire, so you can use it whenever you’re ready.
Q: Can I add more money to an existing gift card?
A: Yes, you can reload an existing gift card as long as you have the original gift card number on hand.
Q: Can I transfer my balance to someone else?A: Yes. Please contact our customer service team and we’ll be happy to assist with a balance transfer.
Q: What do I do if my gift card is lost or stolen? A: Please contact customer service as soon as possible and we’ll do our best to assist you in recovering your balance.
Q: Can my balance be recovered if my card is damaged? A: Yes. In most cases, a damaged gift card balance can be recovered. Please reach out to our customer service team for assistance.
Q: If I return something I purchased with a gift card, where does the refund go?
A: Refunds for gift card purchases are returned in the form of a new gift card.
Q: Can I exchange my gift card for cash?A: Gift cards cannot be redeemed for cash and hold no cash value.